Privacy Policy- Candela Y Raiz

Effective Date: August 26, 2025

Candela Y Raiz (“we,” “us,” or “our”) operates this website and online store, including all related content, tools, features, products, and services (collectively, the “Services”), to provide a curated and seamless shopping experience. Our Services are powered by Wix, which helps us deliver and maintain the Services for you.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, make a purchase, or communicate with us. By using our Services, you agree to the practices described in this Privacy Policy.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the handling of personal information.

1. Information We Collect

When we mention “personal information,” we mean data that can identify you or be reasonably linked to you. We may collect the following types of information depending on your use of our Services:

Contact Information: Name, email, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details, payment confirmations, and transaction data.
Account Information: Username, password, security questions, preferences, and settings.
Order and Transaction Data: Items viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications: Customer support messages or other correspondence.
Device and Technical Data: IP address, device type, browser, and network information.
Usage Information: Interaction with the website, including navigation and feature use.

2. How We Collect Information

We collect information through multiple methods:

Directly from You: When you create an account, place an order, contact us, or provide details on our website.
Automatically: Via cookies, tracking technologies, and data generated when you interact with our Services.
Through Service Providers: Vendors or partners who process data on our behalf.
From Third Parties: Such as affiliates, partners, or other authorized sources.

3. How We Use Your Information

We use personal information for the following purposes:

To Provide and Improve Services: Fulfill orders, manage accounts, remember preferences, handle returns, and create a personalized shopping experience.
Marketing and Promotions: Send offers, updates, or advertisements via email, text, or mail based on your activity.
Security and Fraud Prevention: Protect accounts, detect suspicious activity, and ensure safe transactions.
Customer Support: Respond to inquiries and provide effective assistance.
Legal Compliance: Comply with laws, respond to lawful requests, and protect our rights and property.

4. Sharing Your Information

We may share your information with:

Service Providers: Including Wix and vendors for payment processing, analytics, shipping, IT support, and more.
Marketing Partners: For personalized advertising or promotional services.
Third Parties with Your Consent: For example, social media integrations or shipping services.
Affiliates and Business Transfers: Such as mergers, acquisitions, or legal obligations.

5. Wix and Your Data

Our website is hosted on Wix, which collects and processes information to operate and improve the Services. Your information may be transferred internationally to provide these services. Wix may use enhanced features combining data across multiple websites and merchants. Learn more about Wix’s privacy practices here.

6. Third-Party Links

Our website may link to other sites. We are not responsible for their content, privacy practices, or data collection. Please review the privacy policies of those websites before sharing personal information.

7. Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect information from minors. If a child provides us with personal information, a parent or guardian may contact us to request its deletion.

8. Security and Retention

We implement reasonable measures to protect your personal information. However, no system is completely secure. Please avoid sharing sensitive information over unsecured channels.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

9. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information.
Correction: Update inaccurate or incomplete data.
Deletion: Request removal of personal information.
Portability: Receive your information or transfer it to another service.
Opt-Out: Stop the use of your information for targeted advertising.

You can exercise your rights through our website or by contacting us directly. Verification may be required to protect your privacy.

10. International Transfers

Your information may be processed or stored outside your country. We rely on recognized legal frameworks to ensure adequate protection when transferring personal data internationally.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Last Updated” date.

12. Contact Us

If you have any questions, complaints, or wish to exercise your rights, contact us:

Email: orders@candelayraiz.com